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T's & C's

Booking Procedure
It is recommended to avoid disappointment that bookings are made as far in advance as possible.
Wood-Sage Outdoor will always try to accommodate all requests but at busy times there may not be sufficient resources available.

Bookings can be taken over the telephone but should be confirmed in writing or by e-mail.

Tel: 07504 481607

e-mail: Bookings@wood-sage.co.uk

Once a booking is confirmed, the customer will receive a confirmation of the programme and medical form to be returned in advance.

An invoice will also be sent out with this information:

25% deposit required by return to secure the booking
75% balance due 14 days prior to day of event.


Cancellation policy
If the booking is cancelled by the client(s) (for any reason) the following cancellation charge will arise:

Cancellation more than 6 weeks before event: 100% of deposit payable, but any final payment made will be refunded.
Cancellation less than 6 weeks before the event: 100% of fee payable i.e. no refund.
The client acknowledges that it is reasonable for such penalties to arise, given the need for Wood-Sage Outdoor Education to make preparations for an event substantially in advance.

If numbers within the group go down the minimum charge applies and the cancellation policy applies to cancelled places. The activities take place in all weather conditions. In the event of extreme weather conditions (high winds or heavy snow), Wood-Sage Outdoor will offer an alternative date.